Unable to play 2 DLC songs…have tried everything…HELP!

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  • #422156
    Cmdr Xym
    Participant

      It can’t be the licensing thing. I did a license transfer and re-downloaded all my songs about 2 months ago, right before I started using any customs/going back to TU4. It’s only affecting the oldest DLC…maybe the first 2 years’ worth.

       

      I can try TU5 offline, I suppose, but what a headache.

       

      If that’s a no-go, then what do I do?

      #422157
      Nyxyxylyth
      Participant
        I can try TU5 offline, I suppose, but what a headache.

        That’s just to get the data point that it’s *not* the licensing problem. If you can’t play them offline with TU5, then there’s something up with the licensing/gamertag/etc.

        #422210
        Cmdr Xym
        Participant

          OK, went back to TU5. Tried playing while not signed it…nope, the songs don’t work.

           

          Tried playing while signed in…yep, worked fine. So somehow the licensing is screwed up?

           

          Another “data point” here…some songs were bought under my gamertag, some were bought under my wife’s gamertag. All songs bought with hers (regardless of age), work fine under TU4 with customs. It’s just the ones bought under my gametag that seem to be wonky.

           

          Next?

          #422211
          Nyxyxylyth
          Participant

            Somehow the licensing is screwed up. Did you do the license transfer with both gamertags, or just your wife’s?

            #422215
            Cmdr Xym
            Participant

              I thought I had done it under mine. Would’ve made the most sense since I’m the primary player.

               

              Was I supposed to do the transfer with both of us signed in? Will it let me do another transfer?

              #422217
              Nyxyxylyth
              Participant
                I thought I had done it under mine. Would’ve made the most sense since I’m the primary player.

                 

                Was I supposed to do the transfer with both of us signed in? Will it let me do another transfer?

                It’s been forever since I did it, but since the first step is signing in with your gamertag, I figured maybe it only lists the licenses for that gamertag:

                 

                http://support.xbox.com/en-US/xbox-360/ … 500353bcc5

                 

                On your console, sign in to Xbox Live using the gamertag that you used to purchase the content.

                Don’t know your gamertag? See Download, move, or delete your Xbox Live profile.

                Need to find your Microsoft account? See Find your Microsoft account.

                Can’t remember the password for your Microsoft account? See Recover your Microsoft account password.

                Go to Settings and select Account.

                Under Your Billing Options, select License Transfer.

                Follow the instructions to transfer the content licenses.

                After the licenses are transferred, you need to download the content again to update the local licenses. For information about how to do this, see Download content you’ve previously purchased.

                #422220
                Cmdr Xym
                Participant

                  Tried to do the transfer…keeps giving me error message “Unable to connect to XBOX Live”, even though I am very much connected. Tried multiple times. Went through this headache before. Not sure how I got it to go through last time.

                   

                  Can’t play songs. Can’t transfer license. So basically now I’m stuck.

                  #422223
                  Nyxyxylyth
                  Participant
                    Tried to do the transfer…keeps giving me error message “Unable to connect to XBOX Live”, even though I am very much connected. Tried multiple times. Went through this headache before. Not sure how I got it to go through last time.

                     

                    Can’t play songs. Can’t transfer license. So basically now I’m stuck.

                    Your wife’s gamertag connects to Xbox live, but yours doesn’t? Are you paid up?

                    #422224
                    espher
                    Participant

                      Silver should still work.

                       

                      Call Microsoft support if you can’t do the licence transfer.

                      #422225
                      Cmdr Xym
                      Participant

                        We can both connect to Xbox Live.

                         

                        I currently cannot do a license transfer using either account.

                         

                        We both have silver accounts, so I’m not sure why I’d have to be “paid up”.

                        #422227
                        Spindoctor
                        Participant

                          Have you tried going on your computer & trying it through xbox live on there? might not be any help but worth a try

                          #422228
                          Cmdr Xym
                          Participant

                            I looked to see if it was possible to do a transfer on the website, but couldn’t find where to do that.

                            #422248

                            I hope this helps

                            http://forums.xbox.com/xbox_forums/xbox … 46093.aspx

                             

                            If not you have to call them.

                            #422259
                            Cmdr Xym
                            Participant

                              Those instructions only show how to do a transfer via the Xbox (I know how to do this already, as I’ve said before). I didn’t know if there was a way to do it through the website.

                               

                              I appreciate everyone’s help thus far, although I fell like I’m kinda going in circles now.

                              #422262
                              espher
                              Participant
                                Silver should still work.

                                 

                                Call Microsoft support if you can’t do the licence transfer.

                                 

                                ^ Yep. This guy gets it.

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