Android update wiped app preferences suddenly
- This topic has 2 replies, 2 voices, and was last updated 1 week, 2 days ago by
.
-
Posts
-
Installed the latest Android software update and noticed all my customized app permissions and default app settings reverted to system defaults. I submitted an online support request but haven’t received a confirmation or fix instructions. Has anyone had the same rollback happen and seen it resolved? Interested to know which details prompted a helpful response.
To explore successful fixes, I reviewed experiences listed in android reviews and observed that users regained support attention by sending messages combining device model, Android version, and a screenshot of the default app settings page. I sent one clear message with that information and added a note explaining which apps were affected. Within two days, I received a reply with instructions to clear the system cache and then manually reapply my settings—after that, preferences stayed intact post-update. Bundling all relevant device info and affected-setting context together appeared to lead to a much smoother support resolution.
- You must be logged in to reply to this topic.