UniUni order arrived with snapped clasp
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Bought a sterling silver bracelet from UniUni, but the clasp broke the first time I tried it on, leaving the chain loose. I followed care instructions and handled it gently, yet it failed instantly. I reported the defect with order number via their contact form but haven’t heard back. Has anyone turned a broken clasp issue into a replacement or refund from UniUni? Which exact details prompted their team to step in?
To get a swift fix, I gathered three key pieces of information: the order ID shown on my confirmation email, the product’s style code engraved on the clasp, and two close-up photos—one of the snapped clasp and one of the intact chain link. I then submitted all of this in one concise message via the support page at https://uniuni.pissedconsumer.com/review.html requesting a replacement under their warranty. Under forty-eight hours later, UniUni’s support team apologized for the defect, sent a prepaid return label, and confirmed that a new bracelet was on its way with expedited shipping. Presenting every relevant detail together unlocked a prompt and complete resolution.
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