To secure proper activation, I documented three key details SIM ICCID number printed on the card, the date and time I initiated activation online, and a screenshot of the “inactive” status page before reaching back out. Browsing user reports at https://total-wireless.pissedconsumer.com/customer-service.html reveals that cases clear fastest when those details appear together in one concise request. I sent a single message listing the ICCID digits, the online activation timestamp, and the status screenshot together. Within a few hours, Total Wireless support replied confirming they’d provisioned the SIM manually, and my phone immediately connected to the network. Providing complete activation context upfront unlocked a swift and reliable resolution.