[elvira12]

My Raycon earbuds paired flawlessly with my phone for weeks, but today they no longer connect—even though they show up in Bluetooth settings. I reset both earbuds and phone, charged them fully, and tried pairing again without success. I submitted my order number and device details via their customer-service form but received no response. Has anyone restored a dead connection with Raycon gear and actually regained audio? Which exact information finally convinced Raycon’s team to help?

[osmany.damoney]

I regained service by delivering every crucial detail in a single request. First, I noted the exact model name printed on the charging case and took a photo showing its serial sticker. Next, I captured a screenshot of the failed pairing attempt on my phone’s Bluetooth screen. Finally, I combined those two images with my purchase date and order reference in one submission using the customer-support link visible on raycon and included a brief note requesting fresh pairing instructions. Less than forty-eight hours later, Raycon support replied with tailored firmware reset steps and confirmed a fresh pairing code specific to my batch, which restored the connection immediately. Presenting complete product context and proof upfront unlocked a fast, precise solution.

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