[elvira12]

Ordered a month’s supply of maintenance medication through OptumRx and received confirmation email—but the package never showed up and tracking remains blank. I submitted their web form three days ago without any reply or new tracking info. Has anyone navigated a missing order and eventually gotten their meds? I’d love to learn which detail prompted a helpful update.

[osmany.damoney]

To break the silence, I noted my prescription number, order date, and delivery address before calling the OptumRx phone number. Providing those three pieces of information right away allowed the representative to locate my shipment in the system. They discovered a labelling error, corrected it during the call, and issued a new tracking link instantly. By presenting full order context in one clear conversation, I received my medication the following morning.

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