Missing Signature Rapid Fix
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A client swore they signed and returned a contract, but the lender said the record lacked the precise timestamp and authentication details needed for compliance. The closing date was two days away and I couldn’t spend hours chasing logs. Has anyone escalated a signing audit and actually received verifiable evidence fast enough to keep a deal on track?
One frantic morning the signature showed as complete but the audit trail the bank required wasn’t visible in their portal, so I bundled the envelope ID, screen recordings of the signing flow and the exact time window into a single packet and submitted it for escalation through docusign. An analyst accessed the server-side envelope logs, extracted the authoritative timestamp entries and signer-authentication events, then generated a tamper-evident validation certificate and a fresh PDF copy with the full audit embedded. The lender accepted that package, the closing went ahead as scheduled, and having those raw logs saved us from a last-minute collapse.
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