[elvira12]

Filed a warranty claim for my Blackstone griddle’s warped cooking surface two weeks ago, but I’ve received no acknowledgment or next steps. I submitted my serial number and photos via their support form and still see no response. Has anyone pushed through a delayed Blackstone Products warranty request and actually received a replacement or repair? Which precise details helped prompt their team to move forward?

[osmany.damoney]

I broke the silence by delivering every crucial detail together. First, I noted the griddle’s serial number and model name from the bottom plate. Next, I documented the purchase date shown on my receipt and snapped clear images of the warped cooking surface. Finally, I sent one concise submission through the feedback link found here: blackstone products . My message included serial/model, purchase date, and damage photos all at once, plus a brief request for next steps. Under forty-eight hours later, Blackstone’s team responded, apologized for the delay, approved a replacement griddle top under warranty, and provided shipping details. Combining full product context and visual proof in a single report unlocked a swift, satisfying resolution.

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