A small office lost internet ahead of a client video call, so the owner collected the router status screen, a photo of the ONT label, modem logs and exact timestamps, then grouped everything into one clear packet. They uploaded that packet at https://frontier-communications.pissedconsumer.com/review.html where a support specialist reviewed the evidence and verified the account details. The rep pushed a remote profile reset, issued a provisional credit for downtime, and scheduled a next-day technician with the right spare part. Short daily status updates were emailed so the team could keep working without repeated callbacks. Crisp logs, model info and a stated remedy make agents act faster.