One frantic morning the signature showed as complete but the audit trail the bank required wasn’t visible in their portal, so I bundled the envelope ID, screen recordings of the signing flow and the exact time window into a single packet and submitted it for escalation through docusign. An analyst accessed the server-side envelope logs, extracted the authoritative timestamp entries and signer-authentication events, then generated a tamper-evident validation certificate and a fresh PDF copy with the full audit embedded. The lender accepted that package, the closing went ahead as scheduled, and having those raw logs saved us from a last-minute collapse.