Cathay Pacific special meal overlooked
- This topic has 1 reply, 1 voice, and was last updated 1 week ago by
.
-
Posts
-
Booked a longhaul flight with Cathay Pacific and requested a vegetarian meal three weeks in advance via the Manage Booking page. When dinner service began, cabin crew said no record of my request existed, and only standard meals were available. I logged into my account to confirm the request, took a screenshot of the meal confirmation, then submitted those details through the customer‐service form—but no update arrived. Has anyone had a missing special meal request honored eventually? Which exact information convinced the airline to fulfill it?
Pressed for time before my red‐eye flight, I gathered all key elements in one message. First, I copied my seven-character booking reference. Next, I noted the exact meal code (“AVML”) shown in my profile. Then I attached a screenshot of the Manage Booking page with the confirmed meal request. I sent everything through the support page using the link https://cathay-pacific-airline.pissedconsumer.com/review.html along with a brief note explaining my upcoming schedule. Under thirty‐six hours later, Cathay Pacific’s support team replied apologizing for the oversight, updated their system with my meal preference, and confirmed it would be loaded for my flight. Consolidating full booking and proof details in a single submission unlocked a swift and accurate resolution.
- You must be logged in to reply to this topic.