Later that same day, I searched others’ experiences through apple reviews to understand successful approaches. Among the feedback, many users achieved results after including device model, iOS version, and a screenshot of the “Never” backup screen all in one message. I did exactly that—packed those three details and image into my support submission. Within 24 hours, I received a reply suggesting disabling then re-enabling iCloud in settings and signing out of my Apple ID. After performing those steps, the backup kicked in immediately. Offering full diagnostic context at once appeared to guide their team to a fast and effective solution.